Why Do Customers Keep Choosing CrowdStrike?

In the relentlessly evolving landscape of cybersecurity, where threats multiply and solutions vie for attention, the most authentic measure of a platform’s value comes directly from the professionals who rely on it daily. It is within this context that CrowdStrike has once again demonstrated its market leadership, securing its position as a Customers’ Choice in the January 2026 Gartner® Peer Insights™ ‘Voice of the Customer’ for Endpoint Protection Platforms report. This distinction is not merely an accolade; it is a powerful statement built on the collective experience of hundreds of users. The company has now achieved this recognition for the sixth consecutive time, an unparalleled streak in the report’s history, underscored by an overwhelming 97% willingness to recommend from its user base. This consistent validation signals a deep and enduring trust in the platform’s ability to deliver on its promises.

The Unmistakable Power of Peer Validation

What distinguishes the Gartner Peer Insights recognition is its foundation in unfiltered, real-world experience. This honor is derived exclusively from the feedback of verified IT and security professionals who have implemented and managed the solution in live environments, making it a powerful testament to practical performance. Elia Zaitsev, CrowdStrike’s Chief Technology Officer, has framed this as the most significant form of validation, as it confirms that the company is excelling in the areas that matter most to security teams. These priorities include a platform that offers straightforward deployment, requires minimal operational effort, and provides consistently reliable protection capable of stopping breaches before they can cause damage. This direct line from user experience to industry recognition affirms that the platform’s design and philosophy are perfectly aligned with the practical demands of modern cybersecurity operations.

This strong user endorsement is further amplified when viewed alongside the company’s standing with industry analysts. In addition to being a Customers’ Choice, CrowdStrike was also named a Leader for the sixth consecutive time in the 2025 Gartner® Magic Quadrant™ for Endpoint Protection Platforms. While the Peer Insights report is a reflection of customer satisfaction and user experience, the Magic Quadrant assesses vendors on their strategic “Completeness of Vision” and their “Ability to Execute.” Achieving a leadership position in both reports creates a compelling narrative of comprehensive market strength. It signifies a rare consensus where the platform is celebrated by the customers who use it daily and simultaneously recognized for its strategic foresight and operational excellence by the experts who scrutinize the industry, solidifying its reputation as a trusted and forward-thinking leader.

Seamless Integration and Operational Efficiency

A recurring theme celebrated in customer testimonials is the remarkable simplicity of the CrowdStrike Falcon platform. Professionals across various sectors, from system security managers to directors of IT, consistently praise the solution for being exceptionally “easy to deploy and maintain.” This ease of use translates into tangible business value, enabling organizations to achieve rapid time-to-value by rolling out advanced security controls across their entire infrastructure without the complexity and resource consumption often associated with enterprise-grade tools. This operational simplicity is not a minor convenience; it is a strategic advantage that liberates security teams from the burdens of tool administration, allowing them to redirect their focus toward more critical initiatives like threat hunting and risk management, ultimately strengthening the organization’s overall security posture.

Beyond its straightforward management, the platform’s performance and minimal impact on system resources are consistently highlighted as key differentiators. Multiple customer reviews celebrate its “low CPU usage,” a critical factor for any enterprise seeking to secure its endpoints without hindering productivity. Heavy security agents can slow down devices, leading to user frustration and creating friction between security departments and the rest of the business. CrowdStrike’s single lightweight-agent architecture, a core component of its cloud-native design, ensures that robust security is delivered without compromise. This efficiency means that protection is achieved seamlessly in the background, allowing employees to work without interruption and ensuring that business operations continue to run smoothly while being fully protected from advanced threats.

A Foundation Built for the Modern Threat Landscape

Ultimately, an endpoint protection platform is judged by its ability to stop attacks, and here, users confirm that CrowdStrike delivers exceptional results. Customer feedback frequently describes the platform’s detection and response capabilities as “best in class,” highlighting its proven strength in identifying and neutralizing both known malware and sophisticated, novel attacks. Testimonials emphasize the platform’s effectiveness in detecting anomalous endpoint behavior, providing security leaders with the deep visibility and control needed to thwart emerging threats. This high degree of efficacy provides what many CISOs and security directors value most: genuine “peace of mind,” born from the confidence that their organization is protected by a solution proven to be effective against the full spectrum of modern cyber threats.

This sustained record of performance is powered by a sophisticated, forward-thinking technological architecture. The CrowdStrike Falcon® platform was purpose-built in the cloud to safeguard the most critical areas of enterprise risk, including endpoints, cloud workloads, identity, and data. Its effectiveness is driven by the CrowdStrike Security Cloud and world-class AI, which continuously analyze trillions of security events in real time. By correlating this vast telemetry with up-to-the-minute threat intelligence, the platform delivers hyper-accurate detections and facilitates automated, high-speed protection and remediation. This purpose-built, cloud-native architecture is the engine behind the platform’s rapid deployment, superior performance, and reduced complexity—the very attributes that customers consistently cite as fundamental to their continued trust and satisfaction.

An Established Legacy of Customer-Centric Excellence

The consistent recognition from both users and analysts painted a clear picture of a company that had successfully aligned its technological innovation with the core needs of the market. The recurring themes of simplicity, high-efficacy protection, and low performance impact were not just marketing claims; they were validated experiences shared by a global community of security professionals. This feedback loop, where customer satisfaction directly informed industry accolades, had established a powerful legacy of trust. The platform’s cloud-native foundation proved to be a decisive advantage, enabling it to deliver the speed and scale required to defend against modern threats effectively. Ultimately, the synthesis of advanced AI, a lightweight agent, and a user-centric design philosophy culminated in a solution that consistently earned the highest praise from those on the front lines of cybersecurity.

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